Returns & Exchanges

Returns 

All sales are final and unfortunately due to health and hygiene we are unable to accept ‘change of mind’ refunds, returns or exchanges. Please choose carefully before checkout is complete. Returns are not eligible for normal wear & tear, or rough handling and/or incorrect use of our products. Unfortunately we cannot guarantee our products will be stain-proof for all food any of our silicone products come into contact with and will not be able to provide refund or exchange on any stained products. 

With Silicone colouring there may be some slight cosmetic colour discrepancies, we do not accept returns or exchanges due to slight colour differences. 

Please note that silicone suction does not work on most wooden or textured surfaces and we will not approve requests for refunds or returns due to this reason. 

Faults 

All of our products undergo a stringent quality control check prior to leaving our care. In case of any issues, you have 30 days from the date of shipping to make sure what you ordered is in correct condition. If you can provide us with photographic evidence of your product displaying a fault, then you can return your order to us and if successful, you shall be Entitled to receive the equivalent amount refunded (this will not include P&P costs). 

If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid. Refunds will be paid into the account that was used on the original order. Card refunds can take between 5 – 10 days to show into your account any possibly